Privacy Policy

The Renewable Company Australia Pty Ltd ("TRC", "we", "us", "our") is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, store, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Privacy and Responsible Information Sharing Act 2024 (WA) (once in force from July 2026).

By submitting an enquiry, using our website, or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

We may collect the following types of personal information:

We collect only the information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health, financial, or government identifier data) unless specifically required and consented to.

We collect personal information in the following ways:

• When you submit an enquiry through our website contact form or Facebook/Meta lead form
• When you call or email us directly
• When you engage with our social media pages (Facebook, Instagram, LinkedIn)
• When you request a quote or consultation
• Automatically through cookies and analytics tools when you visit our website (see Section 9)

Where it is lawful and practical to do so, you may choose not to identify yourself or to use a pseudonym when interacting with us. However, this may limit our ability to provide you with a quote or service.

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide solar energy quotes and consultations
• To arrange and deliver our renewable energy products and installation services
• To communicate with you about your order, project, or service
• To send you relevant marketing communications (only where you have consented)
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations
• To manage our business operations, including record-keeping and accounting

We will not use your personal information for any purpose that is unrelated to the above without your consent.

We may use your contact details to send you information about TRC products, services, promotions, and industry news, but only where you have given us permission to do so.

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Emailing us at [email protected] with the subject line "Unsubscribe"
• Calling us and requesting removal from our marketing list

We will action all opt-out requests promptly and at no cost to you. We will not use your personal information for direct marketing if you have opted out.

We may share your personal information with third parties in the following circumstances:

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Where we disclose personal information to overseas recipients (for example, cloud-based software providers with servers outside Australia), we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, in accordance with APP 8.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

• Secure password-protected systems and cloud storage
• Restricted access to personal information on a need-to-know basis
• Regular review of our data security practices

When personal information is no longer needed for the purpose it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us at:

We will respond to your request within a reasonable timeframe (generally within 30 days). In some circumstances, we may decline access where permitted by law, and we will explain the reason in writing.

There is no charge for making a request, though we may charge a reasonable fee for the cost of providing access in complex cases.

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve your experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings at any time. However, doing so may affect the functionality of some parts of our website.

We do not use cookies to collect sensitive personal information.

When you interact with TRC through Facebook, Instagram, LinkedIn, or other social media platforms, those platforms have their own privacy policies that govern how they handle your data. We encourage you to review those policies directly.

When you submit a lead form through Facebook/Meta, the information you provide is shared with TRC and handled in accordance with this Privacy Policy.

The Privacy and Responsible Information Sharing Act 2024 (WA) establishes a new privacy framework for Western Australia, with full effect from July 2026. TRC is committed to complying with this legislation as it comes into force, including any obligations relating to the responsible sharing of information and the role of the WA Information Commissioner.

We will update this Privacy Policy as required to reflect any changes arising from this legislation.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Privacy Act 1988 (Cth), please contact us in the first instance:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Online complaint form: www.oaic.gov.au/privacy/privacy-complaints

For any privacy-related questions, requests, or concerns, please contact:

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs 1–13), and the Privacy and Responsible Information Sharing Act 2024 (WA).